LET'S GET IN TOUCH
Fill out the form below and a member of our team will reach out as soon as possible.
FREQUENTLY ASKED QUESTIONS
Where do you ship from?
All item(s) ship from our warehouse in Alexander City, Alabama.
How do I track my order?
Once your order is packaged and on its way, you will receive a notification via email or Instagram with the tracking information so you can follow your order every step of the journey.
Do you offer expedited shipping?
Yes! Expedited shipping is avaliable on most items. If you need expedited shipping please email us at admin@shoptipsythreads.com & we can help process that request for you.
How long does it take to process my order?
Orders are processed as quickly as possible and typically ship within 10–14 business days (excluding weekends and holidays).
Can I change my shipping address after my order is placed?
Shipping address changes can only be made within a limited time. To request a shipping address change please email us at admin@shoptipsythreads.com
What happens if my package is lost or damaged?
Once an order is picked up by the carrier, Tipsy Threads is not responsible for loss or damage during transit. If you believe your package may be lost, please contact admin@shoptipsythreads.com so we can assist with filing a claim.
What is your return policy?
We glady accept exchanges & store credit within 10 days of delivery. For all the details please visit our full return policy here.
How do I start a return?
Email us at admin@shoptipsythreads.com with your name, order number, and reason for your return request.
How long does it take to process a return?
Once it is mailed please allow us 10 - 14 days to process your request.
I just ordered an item the other day and now it is on sale. Can you apply the saleprice to my order?
Discount / promotional codes cannot be applied to previous purchases.
How do I store my Palm Hat?
• Store it upside down on the crown – This helps protect the brim from bending.
• Use a dust bag – It keeps dust away while allowing airflow.
• Avoid heavy stacking – Don’t place items on top of the hat, as the brim can lose its shape.
XOXO, AG